Transition to Leadership Certificate Program - Understanding Conflict Management

The objectives of this session will be discussing conflict management, conflict resolution and workplace conflict. Reflecting on your own conflict management style, exploring the role of a leader in managing conflict, differentiating between various types of conflict and what causes them and learning to choose the appropriate conflict management tools.

Course curriculum

    1. How to use the course platform

    2. Introduction to Understanding Conflict Management

    3. Pre-Assessment - Transition to Leadership: Understanding Conflict Management

    4. Some Preliminary Questions about Conflict

    5. Conflict Truths and Myths Introduction Activity

    6. A Few Statistics on Conflict Management

    7. Conflict Management Self-Assessment

    8. Reasons for Conflict - An Introduction and then please click on the discussion box.

    9. Avoiding as a Strategy for Dealing with Conflict

    10. Compromising as a Strategy for Dealing with Conflict

    11. Collaborating as a Strategy for Dealing with Conflict

    12. Competing as a Strategy for Dealing with Conflict (Also called Forcing)

    13. Accommodating as a Strategy for Dealing with Conflict, and Final Thoughts

    14. Introduction to the TKI Model - video

    15. Learning to Use Different TKI Modes –video

    16. Conflict Case Studies - Please Download and Complete

    17. Case Study Debrief

    18. Review - Use the Right Conflict Mode in the Right Situation

    19. 6 Steps to Managing Conflicting Parties

    20. Lets Talk - A Guide to Resolving Workplace Conflicts (Resource from the Alberta Government)

    21. Post Assessment - Transition to Leadership: Understanding Conflict Management

    22. Conflict Resource List

    23. Questions/Comments?

    24. Disclaimer

About this course

  • $40.95
  • 24 lessons
  • 1 hour of video content

Transition to Leadership
Certificate Program

Understanding Conflict Management

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