Essential Skills for Human Resources at Work Certificate Program

Common HR Issues and Challenges

This session addresses some of the common Human Resource Manager (HRM) challenges including developing and implementing policies and procedures, workplace bullying and harassment and communicating with labour representatives. Objectives include the difference between conflict and harassment; collective bargaining; conflict management styles and some common HR terms.

Course curriculum

    1. How to use the course platform

    2. Common HR Issues and Challenges Introduction

    3. Pre-Assessment - Essential Skills for HR at Work: Common HR Issues and Challenges

    4. Preliminary Self Reflection Questions: Essential Skills for HR at Work: Common HR Issues and Challenges

    5. Workplace Bullying. Lateral Violence and Harassment

    6. What is discrimination?

    7. The Different Between Bullying and Bossy Behaviour

    8. Union Survey

    9. Collective Bargaining

    10. HR Policies in a Unionized Workplace - Please read and review

    11. Collection Bargaining Discussion

    12. Self-Assessment Instructions

    13. Self Assessment - How do you prefer to deal with conflict?

    14. Conflict Resolution Discussion

    15. The Five Modes for Dealing with Conflict with a Focus on the First Mode: Avoiding

    16. 2nd Conflict Mode - Collaborating

    17. 3rd Conflict Mode - Compromising

    18. 4th Conflict Mode - Competing / Forcing

    19. 5th Mode and a Summary

    20. Post Assessment - Essential Skills for HR at Work: Common HR Issues and Challenges

    21. Questions/Comments?

    22. Disclaimer

About this course

  • Free
  • 22 lessons
  • 0.5 hours of video content

Essential Skills for
Human Resources at
Work Certificate Program

Common HR Issues and Challenges

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