Welcome to Customer Service Essentials

Learn the Essential Skills to provide Excellence in Customer Service

The Customer Service Essentials program is an online training program focussed on the foundational knowledge and skills required when working in customer service industries such as Retail and Hospitality.

Excellent customer service is the lifeblood of any organization and Customer Service Essentials training will not only assist learners in successfully gaining employment; but will enhance their skills to achieve long term job retention and career advancement. 

The 4 modules with 12 lessons collectively form a 12-hour course, aiming to provide knowledge, understanding and skills required when working in customer service industries.


Essential Skills Focus:


Oral Communication Working with Others
Thinking Skills Continuous Learning

Program Benefits

Great service is the foundation of a competitive and sustainable business

Quality customer service is important for businesses and this program will cover a list of the Customer Service Essential skills required to set a business and their employees apart from the competition.

This course covers

  • Foundational Knowledge

    This course covers foundational knowledge and skills required when working in the customer service industry such as Retail and Hospitality.

  • Essential Customer Service Skills

    By the end of this course, you will be better able to define the workplace essential skills and identify the customer service skills required to work in the customer service industry.

  • Cultural Consideration

    By the end of this course, you will be better able to define what culture is and the benefits of a culturally diverse team and be better able to understand how culture influences customer service.

  • Exhibiting Respect

    By the end of this course, you will be better able to define respect and understand expectations for working with others and showing respect in all workplace interactions.

  • Handling Difficult Situations

    By the end of this course, you will be better able to assess one's confidence and ability in handling conflict and identify the benefits to effectively handling difficult situations.

Your Instructor

Melenie Olfert

For several years, Melenie has worked as an independent consultant sharing her knowledge and expertise through leadership projects and workplace training. With a background in adult education and training, Melenie is now a published writer, as well as an accomplished speaker on intercultural & diversity in the workplace, human resources, and leadership development. She has been an Essential Skills instructor for more than 10 years and continues to work with Workplace Education Manitoba on several exciting projects.
Further to her training experience, Melenie has a Certificate in Adult Continuing Education as well as a Psychological First Aid certificate which she applies to the training & education work she engages in. Her background in Human Resources helps support the diverse workforce bridge gaps and collaborate together for successful career and business growth.
Melenie Olfert - Instructor

Enroll in Customer Service Essentials

Get started now

ENROLL NOW