Change Readiness
Certificate Program

Building Trust

This session introduces participants to the following objectives: Explain trust and why it is important during organizational change; Explore ways to identify deterioration in organizational trust; Discuss the 5 waves of trust, core behaviours necessary and the high trust behaviours associated with leadership. Familiarize yourself with self-trust and the cores of credibility and develop an action plan to build high trust behaviours.

Course curriculum

    1. How to use the course platform

    2. Building Trust Introduction

    3. Pre-Assessment - Change Readiness: Building Trust

    4. Preliminary Questions - Change Readiness: Building Trust

    5. Introduction Activity - BINGO - Download the fillable PDF

    6. Trust

    7. Discussion Questions about Trust

    8. Building Trust - James Davis

    9. Covey and the 5 Waves of Trust

    10. Covey's First Wave

    11. Covey Wave 2

    12. Covey's 5 Waves of Trust

    13. Relationship Trust - Fillable PDF or Print

    14. An Example of Relationship Trust

    15. Covey Wave 3 and 4

    16. 4 Cores of Trust Assignment - Fillable PDF or Print

    17. Market Trust Discussion

    18. Covey Wave 5

    19. The Speed of Trust

    20. Speed of Trust Executive Book Summary

    21. 7 Warning Signs that Employees are Having Trouble Trusting

    22. Building Trust in the Workplace - Reading

    23. Organizational Trust Assessment

    24. Post Assessment - Change Readiness: Building Trust

    25. Questions/Comments?

    26. Disclaimer

About this course

  • Free
  • 26 lessons
  • 0.5 hours of video content